Part-Time On-Site Customer Service Specialist — Scheduling & Tech Help

P.E.A.C.H. Teams; Idaho Falls (ID); On-site; USD 21,000 - 34,000; Part time

Job summary

Criterion Plumbers LLC in Idaho Falls, ID is hiring for part-time Customer Service Representatives on site. You will assist customers with scheduling appointments, answer questions about services, and troubleshoot basic issues.

No prior experience needed – we provide all the training you need to succeed. Flexible availability including weekends and some nights; strong communication skills and a collaborative attitude with technicians are valued.

Qualifications

• Flexible availability including weekends and some nights.
• Strong communication skills, including a pleasant phone demeanor.
• Experience in customer service is required.
• Assist customers with scheduling appointments and answering questions.

Responsibilities

• Assist customers with scheduling appointments, answering questions about services, and troubleshooting basic issues.
• Coordinate with technicians to ensure customer satisfaction and technical accuracy of completed jobs.
• Utilize phone, text, email and internet at a high level of proficiency.
• Service Titan Platform Experience.

Skills

Flexible hours

Communication skills

Customer service

Scheduling

Multitasking

Phone/email proficiency

Service Titan

Training provided

Tools

Service Titan

Job description

Criterion Plumbers LLC in Idaho Falls, ID is hiring for part-time Customer Service Representatives on site. You will assist customers with scheduling appointments, answer questions about services, and troubleshoot basic issues.

No prior experience needed – we provide all the training you need to succeed. Flexible availability including weekends and some nights; strong communication skills and a collaborative attitude with technicians are valued.