Customer Care & Upsell Specialist - Call Center

Montana Idaho Log & Timber; Boise (ID); On-site; USD 35,000 - 45,000; Full time

Job summary

Montana Idaho Log & Timber, located in Boise, Idaho, is seeking a Call Center Representative to serve as a liaison with current and potential customers. The ideal candidate will handle customer inquiries and ensure satisfaction in every interaction.

This role requires managing inbound and outbound calls, identifying customer needs, providing solutions, and maintaining records in our call center database. Strong communication skills and previous customer support experience are essential for success in this position.

Qualifications

• Previous experience in a customer support role is crucial.
• Track record of over-achieving quota is preferred.
• Strong phone communication skills are essential.

Responsibilities

• Manage large amounts of inbound and outbound calls.
• Identify customers’ needs and provide solutions.
• Build sustainable relationships with customers.

Skills

Customer support experience

Strong phone and verbal communication skills

Active listening

Familiarity with CRM systems

Ability to multi-task

Education

High school degree

Job description

Montana Idaho Log & Timber, located in Boise, Idaho, is seeking a Call Center Representative to serve as a liaison with current and potential customers. The ideal candidate will handle customer inquiries and ensure satisfaction in every interaction.

This role requires managing inbound and outbound calls, identifying customer needs, providing solutions, and maintaining records in our call center database. Strong communication skills and previous customer support experience are essential for success in this position.