POS Field Service Tech - On-Site Hardware Support

TRUNO, Retail Technology Solutions; Mesa (AZ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life and Supplemental Insurance

Pet insurance

Short/Long term disability

Paid holidays

Paid vacation and sick time

Paid birthday

401k with 4% company match

Job summary

TRUNO Retail Technology Solutions is seeking a POS Field Service Technician to service customer sites within the assigned territory. You will troubleshoot, diagnose, repair, and test POS hardware and related equipment, including printers, scales, wrappers, and network gear.

Travel is required within a ~150-mile radius with occasional overnight stays. Strong communication, customer service, and hardware skills are essential to ensure accurate documentation and timely service reports.

Qualifications

• Associates Degree in Information Technology or related Technology Field (Preferred)
• Minimum 1 year of technology service experience (Preferred)
• Prior retail experience (Preferred)
• Familiarity with Windows and Microsoft Office (Required)
• Practical experience with electronics/technology hardware (Preferred)
• CompTIA A+ Certification (Preferred)
• CompTIA Network+ Certification (Preferred)
• Industry-Specific Certifications (Preferred)

Responsibilities

• Respond to service requests timely, update customer, document details and parts used
• Interact with store personnel and Truno team in a positive, clear manner
• Maintain ability to work regular hours and after-hours when needed
• Travel within ~150 miles, limited overnight stays
• Troubleshoot, fault isolate, repair, and test in-store equipment
• Use basic power tools and standard test equipment
• Provide preventative maintenance on POS and related hardware
• Configure software/hardware and perform installs/upgrades
• Maintain confidentiality and internal policies
• Keep company vehicle, tools, and resources in good condition

Skills

Exceptional customer service

Basic break/fix

Basic PC operations

Strong communication

Networking basics

Hand tools & testing

Independent worker

multitask/ problem solve

Prioritize under pressure

Confidentiality

Education

Associates degree in IT or related field

Tools

Windows & Office familiarity

Job description

TRUNO Retail Technology Solutions is seeking a POS Field Service Technician to service customer sites within the assigned territory. You will troubleshoot, diagnose, repair, and test POS hardware and related equipment, including printers, scales, wrappers, and network gear.

Travel is required within a ~150-mile radius with occasional overnight stays. Strong communication, customer service, and hardware skills are essential to ensure accurate documentation and timely service reports.