POS & Customer Service Lead — Team Coach

Kohl's; Rogers (AR); On-site; USD 25,000 - 33,000; Full time

Job summary

Kohl’s is seeking a Supervisor in Rogers, AR to lead the point of sale and customer service teams. You will teach, coach, develop and supervise associates while ensuring service processes are consistently executed to deliver exceptional customer experiences.

You will drive performance by coaching on POS, cash handling, and customer service standards, while upholding Kohl’s brand guidelines and merchandising practices in a fast-paced retail environment.

Qualifications

• Must be at least 18 years of age or older.
• Experience supervising teams or associates to include the responsibility for coaching to achieve daily goals.
• Strong verbal/written communication and interpersonal skills.
• Flexible availability, including days, nights, weekends, and holidays.

Responsibilities

• Lead and coach associates to deliver speed of service and a compelling customer experience at point of sale and Customer Service.
• Meet or exceed individual goals (e.g., credit, loyalty) and support storewide goals.
• Coach, teach and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines.
• Support the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl’s brand standards.
• Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices.
• Oversee daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research).

Skills

Team supervision

Communication skills

Flexible availability

Job description

Kohl’s is seeking a Supervisor in Rogers, AR to lead the point of sale and customer service teams. You will teach, coach, develop and supervise associates while ensuring service processes are consistently executed to deliver exceptional customer experiences.

You will drive performance by coaching on POS, cash handling, and customer service standards, while upholding Kohl’s brand guidelines and merchandising practices in a fast-paced retail environment.