POS & Customer Service Lead - Coach & Deliver Experience

Kohl's; Fort Collins (CO); On-site; USD 29,000 - 44,000; Full time

Benefits offered by this job

Work life balance

Health & Wellness

Savings & retirement benefits

Insurance programs

Life events

Job summary

Kohl’s is seeking an experienced supervisor in Fort Collins, CO to lead and coach sales associates, deliver fast and friendly service, and drive store performance.

You will train staff on POS and service standards, support merchandising and inventory processes, and manage cash handling duties with accuracy. Strong communication and flexible schedule are essential for success at Kohl’s.

Qualifications

• Must be at least 18 years of age or older.
• Experience supervising teams or associates to include the responsibility for coaching to achieve daily goals.
• Strong verbal/written communication and interpersonal skills.
• Flexible availability, including days, nights, weekends, and holidays.

Responsibilities

• Lead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service.
• Meet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goals.
• Coach, teach and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines.
• Support the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl’s brand standards.
• Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices.
• Oversee daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research).

Skills

Experience supervising teams

Communication skills

Flexible availability

Age 18+

Job description

Kohl’s is seeking an experienced supervisor in Fort Collins, CO to lead and coach sales associates, deliver fast and friendly service, and drive store performance.

You will train staff on POS and service standards, support merchandising and inventory processes, and manage cash handling duties with accuracy. Strong communication and flexible schedule are essential for success at Kohl’s.