Customer Service Supervisor: POS Leader & Team Coach

Kohl's; Springfield (MO); On-site; USD 24,000 - 34,000; Full time

Job summary

Kohl's in Springfield, MO seeks a supervisor to lead point-of-sale and customer service excellence. You will coach and supervise associates, ensuring efficient service and consistent execution of store processes.

The role emphasizes teaching, training, and maintaining Kohl’s brand standards across daily operations. Responsibilities include guiding the team to meet goals, handling cash procedures, and upholding inventory accuracy while delivering a superior customer experience in a fast-paced

Qualifications

• Experience supervising teams or associates to include coaching to achieve daily goals.
• Strong verbal/written communication and interpersonal skills.
• Flexible availability, including days, nights, weekends, and holidays.

Responsibilities

• Lead, coach and assist associates to deliver speed of service and a compelling customer experience.
• Meet or exceed individual goals and support storewide goals.
• Coach and train associates on POS and customer service standards per company guidelines.
• Support training on merchandising standards, product knowledge, and tools; adhere to Kohl’s brand standards.
• Support inventory accuracy through timely merchandise disposition practices.
• Oversee daily cash-related processes including register balancing and change orders.

Skills

Team supervision

Coaching

Communication

Flexibility

Job description

Kohl's in Springfield, MO seeks a supervisor to lead point-of-sale and customer service excellence. You will coach and supervise associates, ensuring efficient service and consistent execution of store processes.

The role emphasizes teaching, training, and maintaining Kohl’s brand standards across daily operations. Responsibilities include guiding the team to meet goals, handling cash procedures, and upholding inventory accuracy while delivering a superior customer experience in a fast-paced