POS & Customer Service Supervisor: Lead, Coach & Elevate Experience

Kohl's; Washington (Washington County); On-site; USD 22,000 - 29,000; Full time

Job summary

Kohl's is seeking a Supervisor to lead a team at the store level, coaching and developing associates to deliver fast, friendly service and accurate transactions. You will guide daily operations and model how to meet store standards.

Responsibilities include training staff on point-of-sale and customer service, supervising cash handling, inventory controls, signing and pricing, and using KPIs to improve results while maintaining safety and a positive, inclusive culture.

Qualifications

• Must be at least 18 years of age or older.
• Experience supervising teams or associates to include the responsibility for coaching to achieve daily goals.
• Strong verbal/written communication and interpersonal skills.
• Flexible availability, including days, nights, weekends, and holidays.

Responsibilities

• Lead, coach and assist associates to deliver speed of service and a compelling customer experience at POC and Customer Service.
• Meet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goals.
• Coach, teach and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines.
• Support the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl’s brand standards.
• Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices.
• Oversee daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research).

Skills

Team leadership

Coaching

Customer service

Communication

Job description

Kohl's is seeking a Supervisor to lead a team at the store level, coaching and developing associates to deliver fast, friendly service and accurate transactions. You will guide daily operations and model how to meet store standards.

Responsibilities include training staff on point-of-sale and customer service, supervising cash handling, inventory controls, signing and pricing, and using KPIs to improve results while maintaining safety and a positive, inclusive culture.