Retail POS & Customer Service Supervisor

Kohl's; Huber Heights (OH); On-site; USD 20,000 - 28,000; Full time

Job summary

Kohl's in Ohio seeks a supervisor to lead POS and customer services, coaching associates, and ensuring efficient service. You will teach, supervise, and oversee service processes while upholding Kohl's standards.

Responsibilities include coaching, meeting goals, training on POS, merchandising standards, inventory accuracy, and cash-handling. The role emphasizes integrity, teamwork, and a customer-centric mindset.

Qualifications

• Must be at least 18 years of age or older.
• Experience supervising teams or associates to include the responsibility for coaching to achieve daily goals.
• Strong verbal/written communication and interpersonal skills.
• Flexible availability, including days, nights, weekends, and holidays.

Responsibilities

• Lead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service.
• Meet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goals.
• Coach, teach and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines.
• Support the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl’s brand standards.
• Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices.
• Oversee daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research).

Skills

Supervising teams

Communication skills

Flexible availability

Job description

Kohl's in Ohio seeks a supervisor to lead POS and customer services, coaching associates, and ensuring efficient service. You will teach, supervise, and oversee service processes while upholding Kohl's standards.

Responsibilities include coaching, meeting goals, training on POS, merchandising standards, inventory accuracy, and cash-handling. The role emphasizes integrity, teamwork, and a customer-centric mindset.