Retail Service Leader - POS & Coaching

Kohl's; Berlin (CT); On-site; USD 32,373 - 50,213; Full time

Benefits offered by this job

Employee discount

Benefits package

Job summary

Kohl’s is seeking a Supervisor to lead point of sale and customer service operations, guiding associates to deliver fast, accurate transactions and an exceptional shopping experience.

You will coach, train and monitor staff, ensure adherence to company policies, and help maintain inventory accuracy, cash handling, and safe store operations.

This role requires strong communication, flexible availability including nights and weekends, and a track record of achieving performance goals.

Qualifications

• Minimum 18 years of age.
• Experience supervising teams or associates and coaching to daily goals.
• Strong verbal and written communication and interpersonal skills.
• Flexible availability including days, nights, weekends, and holidays.
• 2 years of retail or related experience.

Responsibilities

• Lead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POS and Customer Service.
• Meet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goals.
• Coach, teach and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines.
• Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices.
• Oversee daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research).
• All Supervisor Roles At Kohl’s Are Responsible For: Leading with integrity, honesty and fostering teamwork; Modeling guidance to associates; Maintaining adherence to safety policies; Key holder responsibilities including opening/closing store processes.

Skills

Supervising teams

Strong communication

Flexible availability

Job description

Kohl’s is seeking a Supervisor to lead point of sale and customer service operations, guiding associates to deliver fast, accurate transactions and an exceptional shopping experience.

You will coach, train and monitor staff, ensure adherence to company policies, and help maintain inventory accuracy, cash handling, and safe store operations.

This role requires strong communication, flexible availability including nights and weekends, and a track record of achieving performance goals.