Portfolio Growth Associate — Training Track to Executive

C.H. Robinson; Kansas City (MO); Hybrid; USD 26,174 - 52,348; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k) match

Stock purchase plan

Career development

Job summary

C.H. Robinson Worldwide in Kansas City invites you to join as an Associate Portfolio Executive on an accelerated training track.

You will learn to re-engage dormant accounts and develop new opportunities while focusing on relationship building rather than cold prospecting. This role offers robust onboarding, a supportive culture, and opportunities for internal advancement across Sales, Global Forwarding, Operations or Account Management.

Qualifications

• High School Diploma or GED.
• Minimum 6 months Customer Engagement Experience.
• Ability to travel up to 10%.
• Bachelor's Degree from an accredited college or university.
• Attention to detail, accuracy, and problem-solving.
• Demonstrated negotiation, collaboration, and influencing skills.
• Proficient in Microsoft Office Suite of Programs.
• Values a diverse and inclusive work environment.

Responsibilities

• Drive the conversion of sales leads into active customers by establishing strong contacts, fostering relationships, and comprehensively understanding customer needs to achieve the highest possible conversation rate
• Proactively engage with customers, carrier, suppliers, and internal stakeholders, ensuring the attainment of customer needs and growth targets
• Respond promptly to customer inquiries and exceptions while managing conflict diplomatically
• Identify automation opportunities to streamline processes, enhance operational efficiency, and ensure high-quality execution by promptly identifying and resolving operational issues
• Reconnect with dormant customers, fostering relationships and stimulating demand
• Execute pricing strategy through applying effective negotiation skills, market acumen, and knowledge of customer buying habits
• Maintain a sense of urgency in addressing both your teammates’ customers and your own developing portfolio of customers
• Generate additional business within teammates’ portfolios, exceeding monthly volume and revenue targets while expanding portfolio size
• Drive demand by engaging customers, fostering relationships, and capitalizing on business prospects
• Identify growth potential within accounts, transitioning transactional engagements into committed partnerships
• Stay updated on customer, industry, and market changes to pinpoint growth opportunities
• Execute various customer-facing operational tasks like quoting, load building, shipment activation, and handling order‑level service escalations
• Adopt and apply new tools, technology, and processes to improve overall workflow
• Utilize data and reporting to identify service improvement opportunities and expand wallet share
• Partner with internal resources to ensure account processes and SOPs are complete and adhered to
• Maintain a minimum portfolio size of existing customers by volume and revenue
• Participate in daily or weekly team stand‑ups to foster communication and alignment
• Use technology to manage order statuses and initiates corrective measures during exceptions
• Leverage Navisphere 2.0, with demonstrated ability to create customer and supplier logins and support adoption
• Assist in the development of any SOPs required to manage customers’ business effectively

Skills

Customer Engagement

Negotiation

Collaboration

Influencing

Education

Bachelor's Degree

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

C.H. Robinson Worldwide in Kansas City invites you to join as an Associate Portfolio Executive on an accelerated training track.

You will learn to re-engage dormant accounts and develop new opportunities while focusing on relationship building rather than cold prospecting. This role offers robust onboarding, a supportive culture, and opportunities for internal advancement across Sales, Global Forwarding, Operations or Account Management.