Pool Server

The Post Oak Hotel at Uptown Houston; Houston (TX); On-site; USD 8,200 - 12,000; Full time

Benefits offered by this job

Paid Time Off

401K

Employee discounts

Complimentary parking

Colleague meals

Job summary

The Post Oak Hotel at Uptown Houston is seeking a Pool Server to deliver exceptional guest service in a Forbes Five-Star environment. You will greet guests, take drink orders, explain the menu, and coordinate with kitchen staff to ensure timely and accurate service.

This role requires attentiveness, professionalism, and a welcoming demeanor in a high-end setting. Responsibilities include serving food and beverages promptly, maintaining presentation standards, handling guest requests, and

Qualifications

• One year of restaurant server or customer service experience preferred.
• Experience in luxury or Forbes properties preferred.
• Knowledge of food and beverage menus and dietary restrictions.
• Ability to work flexible schedules including nights, weekends, and holidays.
• Basic math skills for handling payments and calculating tips.

Responsibilities

• Greet guests and welcome them in a friendly manner.
• Take drink orders and follow policy regarding service of alcohol.
• Know the menu and be able to explain items, ingredients, and preparation methods.
• Coordinate with kitchen staff to ensure orders are prepared and delivered on time and together.
• Serve food and beverages promptly and accurately, with good presentation and timely service for the whole table.
• Check on guests to ensure satisfaction and address requests/concerns.
• Handle guest complaints professionally and escalate to management as needed.
• Collaborate with servers, hosts, and kitchen staff for smooth service.
• Comply with all federal and state laws, including FLSA tip regulations.

Skills

Multitasking

Time management

Communication

Math skills

Job description

Overview

The Post Oak Hotel is seeking a Pool Server to join the only Forbes Five-Star Hotel in Texas. We hire passionate and professional colleagues who genuinely delight our guests through curated and authentic experiences.

The Pool Server will be responsible for providing the highest quality of service to guests in an attentive, courteous and efficient manner. The Pool Server is expected to provide timely service with guest satisfaction as the primary goal.

Responsibilities

• Greet guests and welcome them in a friendly manner
• Take drink orders and follow policy regarding service of alcohol
• Know the menu and be able to explain menu items, ingredients, and preparation methods to guests
• Coordinate with the kitchen staff to ensure all orders are prepared and delivered on time and together
• Serve food and beverages promptly and efficiently, ensuring accuracy and good presentation, and timed so the entire table is served within a reasonable time frame
• Check on guests during their meals to ensure satisfaction and address requests/concerns
• Handle guest complaints or concerns professionally and bring issues to management
• Collaborate with fellow servers, hosts, and kitchen staff to ensure smooth service
• Responsibilities include complying with all federal and state laws, including the FLSA tip regulations regarding tip reporting, sharing, and minimum wage requirements

Qualifications

• Aspire to our values of being passionate, strive for excellence, remain relevant, collaborate and act with honor and integrity.
• One year of restaurant server or customer service is preferred. Previous Luxury or Forbes experience preferred.
• Strong multitasking and time management abilities. Knowledge of food and beverage menus, including dietary restrictions and allergies. Excellent communication skills. Basic math skills for handling payments and calculating tips
• Ability to work flexible schedules, including nights, weekends and holidays is required.
• Physical demands: Ability to lift 25 pounds on a regular basis and prolonged extended periods of standing outdoors with high temperature weather and humidity.

What We Offer You

• Multiple benefit plans to suit your needs
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities
• Complimentary parking and colleague meal

Disclaimer

The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job.

Posted Salary Range

USD $7.25 - USD $7.25 /Hr.

Tipped Position

This position does not earn tips