Overnight Front Desk Supervisor

Houston Dose; Houston (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off

401K

Employee discounts

Community volunteer opportunities

Complimentary parking

Colleague meal

Job summary

The Post Oak Hotel seeks a Front Desk Supervisor to oversee daily operations, ensuring a personalized, Forbes Five-Star guest experience in Houston. Responsibilities include supervising check-in/check-out processes, training staff, and maintaining service excellence. Candidates should have 2+ years of supervisory experience in luxury settings and possess strong communication skills.

This position offers benefits like paid time off, 401K, and employee discounts, fostering a positive work environment emphasizing diversity.

Qualifications

• Minimum 2 years of supervisory experience in Luxury or Forbes preferred.
• Must be able to work with and understand financial information and data.
• Ability to stand for prolonged periods of time.

Responsibilities

• Supervise daily operations of the Front Desk and related teams.
• Train, coach, and motivate staff to uphold service excellence.
• Conduct routine inspections of hotel areas for cleanliness.
• Monitor occupancy levels and manage room inventory.
• Address guest concerns and operational challenges promptly.

Skills

Supervisory experience in luxury hospitality

Excellent communication skills

Problem-solving skills

Proficient with computers

Understanding of financial data

Job description

Overview

The Post Oak Hotel is seeking a Front Desk Supervisor to join the only double Forbes Five-Star Hotel in Texas. We hire passionate and professional colleagues who genuinely delight our guests through curated and authentic experiences.

The Front Desk Supervisor is responsible for overseeing the daily operations of the Front Office, ensuring a seamless, personalized, and Forbes Five-Star guest experience. This role leads by example, delivering exceptional service standards, supervising team members, and maintaining operational excellence aligned with luxury hospitality benchmarks.

Responsibilities

• Supervise daily operations of the Front Desk, Bell, and PBX teams, ensuring efficient check-in/check-out processes and seamless guest flow.
• Train, coach, and motivate staff to uphold service excellence while fostering a positive and collaborative work environment.
• Conduct routine inspections of lobby, public areas, and guestrooms to ensure exceptional cleanliness, maintenance, and overall presentation.
• Monitor occupancy levels and oversold situations and manage room inventory to maximize room revenue opportunities.
• Coordinate with housekeeping, engineering, and other teams; lead daily briefings and maintain awareness of VIP arrivals and hotel events.
• Address guest concerns and operational challenges promptly and professionally, ensuring positive outcomes and service recovery.
• Act as Manager on Duty when required, making informed decisions in high-pressure situations while maintaining luxury service standards.
• Ensure all interactions meet Forbes luxury standards by providing personalized, anticipatory service and creating memorable guest experiences.

Qualifications

• Aspire to our values of being passionate, strive for excellence, remain relevant, collaborate and act with honor and integrity.
• Minimum 2 years of supervisory experience in Luxury or Forbes preferred.
• Excellent communication and problem-solving skills, Proficient with computers, including spreadsheets and word processing. Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Must speak, read, write and understand English
• Ability to work flexible schedules, including nights, weekends and holidays is required.
• Physical demands: Ability to stand for prolonged periods of time.

What We Offer You

• Multiple benefit plans to suit your needs
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities
• Complimentary parking and colleague meal

Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

Tipped Position

This position does not earn tips