Club Lounge Attendant

The Post Oak Hotel at Uptown Houston; Houston (TX); On-site; USD 42,623,000 - 57,666,000; Full time

Benefits offered by this job

Multiple benefit plans

Paid Time Off

401K

Opportunities for advancement

Employee discounts

Volunteer opportunities

Complimentary parking and meals

Job summary

The Post Oak Hotel at Uptown Houston is seeking a Club Lounge Attendant to welcome and assist guests in the Club Lounge, ensuring Forbes Five-Star standards are met.

You will perform concierge duties, assist with admin tasks, explain menu and wine lists, and maintain an immaculate Club environment while resolving guest issues with professionalism.

Qualifications

• 3 years of concierge or hospitality experience preferred.
• Hospitality or related degree/certification preferred.
• Strong attention to detail.
• Ability to work flexible schedules, including nights, weekends and holidays.
• Previous hotel luxury or Forbes experience preferred.
• Physical ability to lift 25 pounds and stand for long periods.

Responsibilities

• Perform concierge duties for Club Level guests (local recommendations, bookings, transport, etc).
• Assist guests with administrative tasks (printing, copying, scanning, directions).
• Explain menu offerings and wine lists; maintain presentation of food and beverages.
• Maintain a luxurious Club environment and resolve guest issues promptly.
• Communicate with management and other departments to exceed guest expectations.
• Build guest profiles and promote hotel programs.
• Be knowledgeable about The Post Oak and its services.

Skills

Concierge experience

Hospitality experience

Attention to detail

Flexibility

Education

Hospitality degree/certification preferred

Job description

Overview

The Post Oak Hotel is seeking a Club Lounge Attendant to join the only Forbes Five-Star Hotel in Texas. We hire passionate and professional colleagues who genuinely delight our guests through curated and authentic experiences. The Club Lounge Attendant will be responsible for welcoming and assisting all guests entering and utilizing the Club Lounge while adhering to proper standards and compliance with Forbes Five-Star service requirements.

Responsibilities

• Perform all concierge duties for Club Level guests such as local recommendations and booking of limos, restaurants, activities, shopping, etc
• Assist the guest with any administrative duties as requested such as printing, photo copies, faxing, scanning, directions and airline boarding passes, etc
• Must demonstrate ability to present and explain all menu offerings and wine lists; maintain food and beverage presentation
• Maintain an immaculately clean and luxurious Club environment
• Resolve guest’s issues in a pleasant, empowered and prompt manner
• Communicate effectively with management and other departments and assist when needed in order to exceed the guest’s expectations
• Work to build insightful guest profiles and promote special hotel programs
• Be knowledgeable about The Post Oak and its services

Qualifications

• Aspire to our values of being passionate, strive for excellence, remain relevant, collaborate and act with honor and integrity
• Hospitality or related degree/certification preferred.
• 3 years of concierge or hospitality experience preferred
• Strong attention to detail
• Previous hotel experience, luxury or Forbes experience preferred
• Ability to work flexible schedules, including nights, weekends and holidays is required
• Physical demands: Ability to lift 25 pounds on a regular basis and prolonged extended periods of standing

What We Offer You

• Multiple benefit plans to suit your needs
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities
• Complimentary parking and colleague meal

Disclaimer

The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

Posted Salary Range

USD $17.50 - USD $17.50 /Hr.

Tipped Position

This position does not earn tips