Clerical Assistant 2

Commonwealth of Pennsylvania; Lackawanna (FL); Hybrid; USD 33,000 - 41,000; Full time

Job summary

The Commonwealth of Pennsylvania is seeking a Clerical Assistant 2 with the Department of Labor and Industry to support the State Workers Insurance Fund Underwriting Division. You will process policy updates, respond to broker and policyholder inquiries, and maintain accurate records to help ensure efficient policy management.

This is a full-time role, 37.5 hours weekly, with an 8:00am–4:00pm schedule. Telework may be available part-time from an approved Pennsylvania location; otherwise, on-site

Qualifications

• Six months as Clerical Assistant 1 or equivalent experience.
• High school diploma or equivalent required.
• Strong written and verbal communication and professional conduct.

Responsibilities

• Mail processing and document distribution for policy packets.
• Update policy information using the SMART System.
• Data entry for Certificates of Insurance and related records.
• Respond to calls and inquiries from brokers and policyholders.
• Review reports and prepare related documentation.
• Maintain broker and agent records with updates and corrections.

Skills

Six months clerical experience

Written and verbal communication

Discretion and professionalism

Education

High school diploma

Equivalent combination of experience and training

Job description

Summary

Become a Clerical Assistant 2 with the Department of Labor and Industry and support key policy functions within the State Workers Insurance Fund Underwriting Division. You will help process policy updates, support customer service requests, and keep information organized for the team. Your work will help ensure policies are managed efficiently and that inquiries are handled with care. Join an office that values dependability, teamwork, and strong organizational skills.

Examples of duties

• Mail Processing: Review and sort daily mail, distribute documents, and prepare policy packets for mailing
• Policy Updates: Use the SMART System to update policy information such as addresses, ownership, identification numbers, and related details
• Data Entry: Enter Certificates of Insurance, Alternate Employers, and other required information into tracking systems
• Customer Assistance: Respond to calls and inquiries from brokers, policyholders, and other contacts regarding policy issues
• Report Handling: Review weekly and monthly reports, prepare updates, and assist with related documentation needs
• Record Maintenance: Manage broker and agent records by updating, merging, and correcting information as needed

Work Schedule and Additional Information

• Full-time employment, 37.5 hours per week.
• Work hours are 8:00am to 4:00pm, Monday-Friday, with a 30-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Scranton, PA. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $36,831 (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Qualifications

• Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Graduation from high school; or
• An equivalent combination of experience and training.

Additional Requirements

• You must demonstrate the ability to adhere to the values and ethics of the Department of Labor and Industry.
• You must demonstrate the ability to work with professionalism, discretion, and good work ethic.
• You must have solid written and verbal communication skills.
• You must show initiative and problem-solving skills.
• You must be able to perform essential job functions.

Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered.

Veterans

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS)

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.