Clerical Assistant 2

Commonwealth-of-Pennsylvania; Scranton (Lackawanna County); Hybrid; USD 33,000 - 41,000; Full time

Benefits offered by this job

Telework eligible

Job summary

Commonwealth of Pennsylvania in Scranton, PA invites applications for a Clerical Assistant 2 within the Department of Labor and Industry. The role supports the Underwriting Division by processing policy revisions, updating records, and assisting policyholders and brokers with service needs.

Telework may be available part-time, with on-site work when required. The position offers a 37.5-hour work week, daytime hours, and a starting salary of $36,831 per year.

Qualifications

• Six months as Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title).
• Graduation from high school; or an equivalent combination of experience and training.

Responsibilities

• Mail Processing: Review and sort daily mail, distribute documents, and prepare policy packets for mailing.
• Policy Updates: Use the SMART System to update policy information such as addresses, ownership, identification numbers, and related details.
• Data Entry: Enter Certificates of Insurance, Alternate Employers, and other required information into tracking systems.
• Customer Assistance: Respond to calls and inquiries from brokers, policyholders, and other contacts regarding policy issues.
• Report Handling: Review weekly and monthly reports, prepare updates, and assist with related documentation needs.
• Record Maintenance: Manage broker and agent records by updating, merging, and correcting information as needed.

Skills

Written and verbal communication

Initiative and problem-solving

Professionalism

Education

High school diploma

Job description

Become a Clerical Assistant 2 with the Department of Labor and Industry and support key policy functions within the State Workers Insurance Fund Underwriting Division. You will help process policy updates, support customer service requests, and keep information organized for the team. Your work will help ensure policies are managed efficiently and that inquiries are handled with care. Join an office that values dependability, teamwork, and strong organizational skills.

This position supports the Underwriting Division by processing policy revisions, updating records, and providing customer service for policyholders and brokers. The role helps ensure accurate data, timely communication, and organized office operations. As a Clerical Assistant 2, you will perform the following duties:

• Mail Processing: Review and sort daily mail, distribute documents, and prepare policy packets for mailing
• Policy Updates: Use the SMART System to update policy information such as addresses, ownership, identification numbers, and related details
• Data Entry: Enter Certificates of Insurance, Alternate Employers, and other required information into tracking systems
• Customer Assistance: Respond to calls and inquiries from brokers, policyholders, and other contacts regarding policy issues
• Report Handling: Review weekly and monthly reports, prepare updates, and assist with related documentation needs
• Record Maintenance: Manage broker and agent records by updating, merging, and correcting information as needed

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week.
• Work hours are 8:00am to 4:00pm, Monday-Friday, with a 30-minute lunch.
• Telework You may have the opportunity to work from home (telework) part-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Scranton, PA. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary:Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $36,831 (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

• Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration);or
• Graduation from high school;or
• An equivalent combination of experience and training.

Additional Requirements:

• You must demonstrate the ability to adhere to the values and ethics of the Department of Labor and Industry.
• You must demonstrate the ability to work with professionalism, discretion, and good work ethic.
• You must have solid written and verbal communication skills.
• You must show initiative and problem-solving skills.
• You must be able to perform essential job functions.

Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.