Poker Shift Manager - Luxury Casino Operations

Monarch-Casino-Resort-Spa-1; Black Hawk (CO); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

PTO on first-year anniversary of hire

6 observed holidays and holiday pay

Health benefit insurance after 90 days

Job summary

Monarch Casino Resort Spa in Black Hawk, CO is seeking a Poker Assistant Shift Manager to oversee gaming operations, guest service, and staff on a rotating shift. The role emphasizes integrity, asset protection, and delivering a premium guest experience.

You will manage payroll, supervise personnel, coordinate promotions, and ensure accurate tracking of player cards and jackpots while maintaining compliance with regulations.

Qualifications

• Must be at least 18 years old.
• Ability to obtain Colorado Gaming License.
• Previous dealing experience preferred.
• Previous supervisor experience a plus.
• Excellent guest service and communication skills.
• Proficient in Microsoft Office.

Responsibilities

• Protect company assets and safeguard assets at all times.
• Maintain an accurate bank and protect all financials.
• Supervise all personnel on a shift-to-shift basis.
• Staffing: evaluate levels and maximize efficiency while controlling payroll.
• Fulfill guest service needs including host, cashier, verification, and jackpot/bonus payments.
• Generate player cards, comp slips, and ensure accurate tracking.
• Take and place food orders with follow-up to ensure on-time, accurate delivery.
• Monitor service standards of F&B to meet guest expectations.
• Maintain payroll records and protect department keys and assets.
• Adhere to Color­ado gaming laws, internal controls, and IRS reporting.

Skills

Guest service

English proficiency

Communication

Leadership

Mathematical skills

Tools

POS systems

Job description

Monarch Casino Resort Spa in Black Hawk, CO is seeking a Poker Assistant Shift Manager to oversee gaming operations, guest service, and staff on a rotating shift. The role emphasizes integrity, asset protection, and delivering a premium guest experience.

You will manage payroll, supervise personnel, coordinate promotions, and ensure accurate tracking of player cards and jackpots while maintaining compliance with regulations.