Security Shift Manager: Guest Safety Leader

Monarch Casino Resort Spa Black Hawk; Black Hawk (CO); On-site; USD 51,000 - 69,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Education, tuition, and certification

Growth opportunities across four餐?

Team dining hall with one free hotly a

Company-matched 401k

Paid time off and holidays

Job summary

Monarch Casino Resort Spa Black Hawk in Colorado is actively seeking a Security Assistant Shift Manager to oversee security operations and guest safety. You will patrol, inspect, and coordinate with staff to maintain a secure hospitality environment.

The role emphasizes exceptional guest service, strong communication, and adherence to gaming regulations while managing shift coverage and incident reporting.

Qualifications

• Must be at least 21 years of age with a valid driver’s license and able to obtain and maintain a Colorado Support Gaming License.
• Must have at least 6 months prior security or gaming experience.
• Ability to provide exceptional guest service and strong verbal communication skills.
• CPR and First Aid certification preferred (or able to achieve certification after hire).
• Strong currency handling skills, ability to process currency transactions accurately.
• Intermediate computer knowledge and experience required.
• Ability to use a radio communication device.
• Ability to read and understand information in writing.

Responsibilities

• Dual jobs: may supervise other staff or serve as a regular security officer.
• Conducts regular ID checks to ensure guests are at least 21.
• Provide the highest level of Guest Service at all times.
• Greet guests, Team Members and vendors professionally.
• Provide security and protection for guests, team members, property, and assets.
• Handle monetary transactions between Guest Services and Table Games/Slots when needed.
• Maintain surveillance of the property.
• Prepare detailed reports on security or medical incidents during shift.
• Assist with escorting Team Members and Guests when needed.
• React promptly to disturbances requiring security.
• Administer emergency first aid to injured or ill guests and Team Members.
• Conduct post-accident and suspicion drug screens.
• Familiarity with State Gaming ICMPs; helpful knowledge.
• Coordinate with outside agencies as needed.

Skills

Guest service

Verbal communication

Currency handling

Security experience

CPR First Aid

English proficiency

Stamina

Radio communication

Job description

Monarch Casino Resort Spa Black Hawk in Colorado is actively seeking a Security Assistant Shift Manager to oversee security operations and guest safety. You will patrol, inspect, and coordinate with staff to maintain a secure hospitality environment.

The role emphasizes exceptional guest service, strong communication, and adherence to gaming regulations while managing shift coverage and incident reporting.