Poker Shift Manager: Guest Experience & Ops Lead

Monarch Casino Resort Spa Black Hawk; Black Hawk (CO); Vor Ort; USD 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Health Insurance

401k with company match

Paid holidays

Zusammenfassung

Monarch Casino Resort Spa Black Hawk in Black Hawk, Colorado is seeking a Poker Assistant Shift Manager to oversee poker operations, supervise staff on a shift-to-shift basis, and ensure guest satisfaction with a premium experience. The role requires strong guest service, communication, and leadership; you will help manage assets, staffing, and compliance with gaming regulations.

Salary is $65,000 annually; full-time with varying shifts and opportunities to contribute to excellence in

Qualifikationen

• Must be at least 18 years old and able to obtain a Colorado Support Gaming License.
• 1 year of previous dealing experience preferred.
• Previous supervisor experience a plus.
• Excellent guest service and communication skills.
• Proficient in Microsoft Office.
• Ability to speak and write English.
• Strong mathematical skills and basic arithmetic.
• Able to stand for the duration of the shift and perform physical tasks.
• Pass pre-employment background check and drug screen.

Aufgaben

• Protect company assets and safeguard all assets.
• Manage and supervise all personnel on a shift-to-shift basis.
• Evaluate staffing and control payroll expenses.
• Fulfill guest service needs including host, cashier, and jackpot payments.
• Maintain records for daily promotions and player tracking.
• Monitor service standards of food and beverage departments.
• Maintain payroll records and control department keys.
• Adhere to Colorado gaming regs and company policies.

Kenntnisse

Guest service

Communication skills

Microsoft Office

English language

Staff coordination

Mathematical ability

Jobbeschreibung

Monarch Casino Resort Spa Black Hawk in Black Hawk, Colorado is seeking a Poker Assistant Shift Manager to oversee poker operations, supervise staff on a shift-to-shift basis, and ensure guest satisfaction with a premium experience. The role requires strong guest service, communication, and leadership; you will help manage assets, staffing, and compliance with gaming regulations.

Salary is $65,000 annually; full-time with varying shifts and opportunities to contribute to excellence in