Security Shift Manager: Lead & Protect Guest Experience

Monarch Black Hawk, Inc.; Black Hawk (CO); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Health benefits

Tuition reimbursement

401(k)

Paid time off

Bus transportation subsidy

Job summary

Monarch Casino Resort Spa in Black Hawk, Colorado, is seeking a Security Assistant Shift Manager to oversee security operations and deliver exceptional guest service on a full-time basis.

You will supervise staff, conduct ID checks, maintain surveillance, handle monetary transactions, and coordinate with guests and vendors while ensuring safety and compliance across a busy resort environment.

Qualifications

• Must be at least 21 years of age with a valid driver’s license and able to obtain and maintain a Colorado Support Gaming License.
• Must have at least 6 months prior security or gaming experience.
• Ability to provide exceptional guest service and strong verbal communication skills.
• CPR and First Aid certification preferred (or able to achieve certification after hire).
• Strong currency handling skills, ability to process currency transactions accurately.
• Intermediate computer knowledge and experience required.
• Ability to use and wear an ear piece radio communication device.
• Ability to speak and write English.
• Ability to communicate information through spoken words and sentences that others will understand
• Must be able to stand for duration of shift.
• Must be able to bend, stoop and continuously use hands.
• Ability to push and pull up to 25lbs pounds and occasionally up to 45lbs.
• Ability to work all shifts including weekends and holidays when needed.
• Understanding and knowledge of Title 31 reporting.
• Successfully pass a pre-employment criminal background check and drug screen.

Responsibilities

• Supervise staff as needed and perform security duties.
• Conduct regular ID checks to verify age 21+ on the property.
• Provide the highest level of guest service at all times.
• Greet guests, team members and vendors in a positive, friendly manner.
• Provide security and protection for guests, team members, property, and assets.
• Handle monetary transactions between Guest Services and Table Games/Slots as needed.
• Maintain surveillance of the Monarch Black Hawk property.
• Prepare detailed and accurate incident reports.
• Escort team members and guests when required.
• React promptly to disturbances where security is required.
• Administer emergency first aid to injured or ill guests and team members.
• Conduct post-accident and drug screens.
• Familiarity with State Gaming ICMPs; compliance a plus.
• Liaise with outside agencies to exchange information.

Skills

Guest service

Verbal communication

English proficiency

Security experience

CPR/First Aid

Currency handling

Radio comms

Stand/walk ability

Tools

Radio headset

Computer literacy

Job description

Monarch Casino Resort Spa in Black Hawk, Colorado, is seeking a Security Assistant Shift Manager to oversee security operations and deliver exceptional guest service on a full-time basis.

You will supervise staff, conduct ID checks, maintain surveillance, handle monetary transactions, and coordinate with guests and vendors while ensuring safety and compliance across a busy resort environment.