Security Shift Supervisor - Guest Experience Champion

Monarch Black Hawk, Inc.; Madison (WI); On-site; USD 51,000 - 69,000; Full time

Benefits offered by this job

Health insurance

401k matching

Paid time off

Tuition reimbursement

Bus transportation subsidy

Job summary

Monarch Casino Resort Spa in Black Hawk, Colorado seeks a Security Assistant Shift Manager to supervise staff and maintain safety for guests, team members and assets. The role emphasizes exceptional guest service, rapid response to disturbances, and thorough incident reporting.

The position requires 21+ with gaming license eligibility, 6 months security experience, strong communication, and ability to work all shifts.

Qualifications

• Must have at least 6 months prior security or gaming experience.
• Ability to provide exceptional guest service and strong verbal communication skills.
• CPR and First Aid certification preferred (or able to achieve certification after hire).
• Strong currency handling skills, ability to process currency transactions accurately.
• Intermediate computer knowledge and experience required.
• Ability to read and understand information and instructions presented in writing.

Responsibilities

• Dual jobs: may supervise other staff or serve as a regular security officer.
• Conducts regular ID checks to ensure guests are at least 21.
• Provide the highest level of guest service at all times.
• Greet guests, Team Members and vendors in a positive, friendly manner.
• Provide security and protection for guests, team members, property, and assets.
• Handle monetary transactions between Guest Services and Table Games/Slots when needed.
• Maintain surveillance of the property.
• Prepare detailed reports on security or medical incidents during shift.
• Assist with escorting Team Members and/or Guests when needed.
• React promptly to disturbances where security is required.
• Administer emergency first aid to injured or ill guests and staff.
• Conduct post-accident and suspicioned drug screens.
• Takes appropriate action for individuals suspected of illegal activities.
• Liaise with outside agencies to exchange information.

Skills

Security experience

Guest service

Verbal communication

Currency handling

English language

CPR/First Aid

Computer skills

Stand for shifts

Job description

Monarch Casino Resort Spa in Black Hawk, Colorado seeks a Security Assistant Shift Manager to supervise staff and maintain safety for guests, team members and assets. The role emphasizes exceptional guest service, rapid response to disturbances, and thorough incident reporting.

The position requires 21+ with gaming license eligibility, 6 months security experience, strong communication, and ability to work all shifts.