Poker Floor Supervisor — Guest Experience Leader

Caesars Entertainment Corp; Shelbyville (IN); On-site; USD 40,000 - 60,000; Full time

Job summary

Caesars Entertainment Corp seeks a Poker Shift Supervisor to oversee poker operations on an assigned shift, emphasizing guest service, security of assets, and team motivation. You will coach, monitor dealing procedures, and ensure compliance with gaming regulations while maintaining high standards of integrity and guest satisfaction.

The role requires significant poker experience, strong math and analytical skills, and a professional appearance.

Qualifications

• High school diploma or equivalent.
• Significant Poker experience as a dealer and/or supervisor.
• Excellent math skills and the ability to multi-task.
• Analytical, critical thinking, interpersonal and problem-solving skills.
• Enjoys entertaining and communicating with the public.
• Professional appearance and a team player.

Responsibilities

• Inspires others with commitment and energy on the shift.
• Comply with Indiana Gaming Commission regulations and internal controls.
• Act as a positive role model for team members.
• Conveys positive energy focusing on customer interaction.
• Communicates plans and promotions in team meetings, solves problems.
• Addresses issues promptly to ensure guest satisfaction.
• Develops skilled team members and sets measurable standards.
• Addresses performance issues and provides feedback.
• Uses EOS data to improve the workplace and recognizes performance.
• Maintains team member records and completes reviews timely.
• Oversees operations of the assigned poker area and manages game activity.
• Maintains dealing procedures and notifies supervisors of irregular play.
• Represents the company and supports initiatives.

Skills

Poker experience

Math skills

Analytical thinking

Interpersonal skills

Teamwork

Card handling

Education

High school diploma or equivalent

Tools

Computer

Job description

Caesars Entertainment Corp seeks a Poker Shift Supervisor to oversee poker operations on an assigned shift, emphasizing guest service, security of assets, and team motivation. You will coach, monitor dealing procedures, and ensure compliance with gaming regulations while maintaining high standards of integrity and guest satisfaction.

The role requires significant poker experience, strong math and analytical skills, and a professional appearance.