Dynamic Poker Dealer & Guest Service Pro

Caesars Entertainment; Pompano Beach (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

Caesars Entertainment, Inc. seeks a skilled Poker Dealer to maintain control of table games, deliver outstanding guest service, and promote Family Style Service with a positive attitude.

The role requires 21+, proficiency in English, and 1–2 years in poker dealing or related casino experience. Strong math, compliance with gaming regulations, and the ability to work late nights, weekends, and holidays are essential.

Qualifications

• Must be 21 years of age or older.
• Proficient in English verbal and written.
• Flexible to work various shifts, weekends, and holidays.
• Must be able to obtain and maintain a 1055 gaming license.
• One to two years’ experience as a poker dealer, supervisor, or poker floor person with a 4-year degree in a related field or equivalent work experience.
• Knowledge of principles and processes for providing customer and personal services.
• Gaming experience is required.
• A high school diploma or GED equivalent is preferred.

Responsibilities

• Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful.
• Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back.
• Provide superior guest service, positively affect interactions with guests and employees, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees.
• Must be proficient in dealing Poker.
• Assisting guest with seating and chip distribution.
• Deal the game and monitor the monies on the table at all times.
• Control gaming cards and equipment.
• Monitor customer play for cheating scams and suspicious variations in play.
• Answer questions about game rules and casino policies.
• Be familiar with Title 31 guidelines, and understand and utilize suspicious activity reports for casinos (SARC) when necessary.
• Have complete knowledge of all casino events and promotional activities, and assist as needed.
• Keep work area in a clean and orderly manner.
• Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
• Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.

Skills

Customer service

Poker dealing

English proficiency

Flexible scheduling

Education

High school diploma or GED

4-year degree or equivalent experience

Job description

Caesars Entertainment, Inc. seeks a skilled Poker Dealer to maintain control of table games, deliver outstanding guest service, and promote Family Style Service with a positive attitude.

The role requires 21+, proficiency in English, and 1–2 years in poker dealing or related casino experience. Strong math, compliance with gaming regulations, and the ability to work late nights, weekends, and holidays are essential.