Poker Room Supervisor: Guest Experience & Game Integrity

Caesars Entertainment; Shelbyville (IN); On-site; USD 25,000 - 33,000; Full time

Job summary

Caesars Entertainment in Horseshoe Indianapolis is seeking a Supervisor to oversee the Poker Room operations and serve as a dealer for live casino games. The role emphasizes integrity, high-quality service, and adherence to regulations.

You will deal, shuffle, and manage games while ensuring proper conduct, reporting cash and cheque transactions, and mentoring staff. Strong math, people skills, and a flair for entertaining the public are essential.

Qualifications

• High school diploma or equivalent.
• Prior live casino dealing experience or completion of an approved training course in card games.
• Well-developed interpersonal skills.
• Excellent math skills and ability to multi-task.
• Enjoy entertaining and communicating with the public.

Responsibilities

• Complies with Indiana Gaming Commission Regulations, approved internal controls, as well as company policies.
• Perform the act of dealing cards for live poker, which includes shuffling, dealing and retrieving playing cards.
• As Supervisor, verifies the operation and conduct of designated game areas.
• Ensures games are dealt to the customer reflecting a high degree of proficiency and to the pace of the customer.
• Reports significant cash and cheque transactions.
• Tracks essential play and relays all pertinent information including disputes and/or irregular play to Manager.
• Acts as role model and motivates subordinates to provide superior level of customer service to the guests.
• Handles guests concerns quickly and efficiently within scope of authority.
• Responsible for game protection and game control.

Skills

Customer service

Interpersonal skills

Math skills

Public interaction

Education

High school diploma or equivalent

Job description

Caesars Entertainment in Horseshoe Indianapolis is seeking a Supervisor to oversee the Poker Room operations and serve as a dealer for live casino games. The role emphasizes integrity, high-quality service, and adherence to regulations.

You will deal, shuffle, and manage games while ensuring proper conduct, reporting cash and cheque transactions, and mentoring staff. Strong math, people skills, and a flair for entertaining the public are essential.