PM Shift Service Ops Lead - Robotics & Uptime

DoorDash; Arizona; On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Premium healthcare

Wellness expense reimbursement

Paid parental leave

Job summary

DoorDash Labs is seeking a seasoned Service Operations leader to head the PM shift for the PHX market. You will guide a team of technicians to maximize uptime of operations assets and partner with Service Engineering on tooling needs for field deployments.

In this role, you will manage KPIs, ensure SOP adherence, and oversee shift handoffs while potentially overlapping with the AM shift for coverage. The position is on-site in Greater PHX AZ and requires a strong operations mindset.

Qualifications

• 6+ years in service operations, field service, or technical operations.
• 2+ years leading service technicians or field teams, with ownership of performance and execution.
• Strong experience with work order systems and operational KPIs (MTTR, MTBF, throughput, SLA).
• Comfortable operating in fast-paced, ambiguous environments and driving results through others.
• Experience scaling operations, launching new markets, or supporting infrastructure buildouts.
• Experience in robotics, autonomous systems, electric vehicles, aircraft, or similar complex systems (preferred).
• Mobile/field service background (preferred).
• Familiarity with service platforms like MaintainX, JIRA, or similar (preferred).
• Exposure to technical environments (diagnostics, APIs, scripting, Python, GitHub) (nice to have).
• Believe in 1% improvement every day.
• Valid U.S. drivers license required and a successful completion of MVR required.

Responsibilities

• Foster a safety-first approach to all things Service.
• Lead the PM-shift team of new and experienced technicians to maximize uptime of all Operations assets during your shift.
• Work with Service Engineering on identified tooling/jig needs with field deployments of new platforms.
• Track technician productivity to ensure we are good stewards maximizing our limited resources.
• Ensure adherence to Service SOPs, including Work Order and Parts flow and management at local level.
• Coordinate development of Service Technicians in supporting a career path within DoorDash Labs.
• Track KPIs and explain variances, and know which ones are shift-owned vs. shared across the 24-hour operation.
• Maintain accountability and uptime of all tools and equipment to support Service Operations.
• Own shift handoff with the AM Associate Operations Manager - flag open work orders, escalations, and parts status so nothing drops between shifts.
• You may flex your schedule to overlap with the AM shift for handoff, or to support weekend coverage.

Skills

Leadership

Operational KPIs

Work orders

Diagnostics

Tools

MaintainX

JIRA

Job description

DoorDash Labs is seeking a seasoned Service Operations leader to head the PM shift for the PHX market. You will guide a team of technicians to maximize uptime of operations assets and partner with Service Engineering on tooling needs for field deployments.

In this role, you will manage KPIs, ensure SOP adherence, and oversee shift handoffs while potentially overlapping with the AM shift for coverage. The position is on-site in Greater PHX AZ and requires a strong operations mindset.