Plumbing Service Coordinator - Customer Care & Dispatch

Patrick David Plumbing Llc; Bethel Park (Allegheny County); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Dental insurance

Vision insurance

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job summary

Patrick David Plumbing Llc is seeking a Customer Service Representative to engage with customers, identify needs, process requests, and provide solutions for a positive service experience. The ideal candidate is friendly, tech-savvy, and stays calm under pressure.

The role includes handling calls, scheduling, dispatch coordination, and basic administrative duties, with opportunities to grow in customer retention and upselling of services.

Qualifications

• High school diploma or GED is required.
• Experience in customer service or similar role preferred.
• Comfortable using computers and customer management software.
• Excellent phone and verbal communication skills.
• Good active listening skills and ability to work under pressure.

Responsibilities

• Answer incoming phone calls, emails, and online inquiries.
• Greet customers professionally and determine plumbing service needs.
• Collect customer information, service address, contact details, and problem description.
• Explain service options, policies, pricing, and appointment expectations.
• Handle questions, concerns, and complaints; follow up after service when appropriate.
• Relay customer information and job details to technicians; record notes and changes.

Education

High school diploma/GED

Job description

Patrick David Plumbing Llc is seeking a Customer Service Representative to engage with customers, identify needs, process requests, and provide solutions for a positive service experience. The ideal candidate is friendly, tech-savvy, and stays calm under pressure.

The role includes handling calls, scheduling, dispatch coordination, and basic administrative duties, with opportunities to grow in customer retention and upselling of services.