Customer Service & Dispatch Specialist (Home Services)

Intermountain Home Services, LLC.; Meridian (ID); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Paid medical

Vision plan

Dental plan

HSA options

401(k) matching

PTO & holidays

Job summary

Masters Plumbing is seeking a Customer Service Representative/Dispatcher to be the voice of our company, answer questions, book appointments, and keep our service teams moving. If you’re energetic, confident, and organized, you’ll help ensure every customer feels taken care of.

You’ll balance customer service with scheduling, sales opportunities, and teamwork, supporting technicians and delivering a great customer experience.

Qualifications

• 1–2 years of customer service, call center, office, or administrative experience.
• Experience in the home-services industry is a plus
• Strong communication and active listening skills
• Comfortable talking with customers on the phone
• Strong computer and organizational skills
• Ability to multitask and stay calm when things get busy
• Experience with ServiceTitan or another CRM systems is a plus

Responsibilities

• Answer incoming calls and emails with confidence, professionalism, and a friendly attitude
• Schedule and confirm appointments across multiple home-service brands
• Listen to customers, understand what they need, and find solutions quickly
• Help manage urgent customer needs and service concerns
• Coordinate with dispatchers, technicians, and leadership to keep appointments running smoothly
• Accurately enter and update customer information in CRM
• Follow up on missed appointments, service issues, and customer feedback
• Have an “always say YES” mentality—look for every opportunity to help the customer and book the job
• Make outbound calls when inbound call volume is slower to help keep our teams busy
• Educate customers on maintenance plans and confidently present solutions that make sense for their homes and businesses
• Help create an experience that makes customers want to call us again

Skills

Customer service

Phone communication

Active listening

CRM entry

Scheduling

Multitasking

Teamwork

Reliability

Tools

ServiceTitan

CRM systems

Scheduling software

Job description

Masters Plumbing is seeking a Customer Service Representative/Dispatcher to be the voice of our company, answer questions, book appointments, and keep our service teams moving. If you’re energetic, confident, and organized, you’ll help ensure every customer feels taken care of.

You’ll balance customer service with scheduling, sales opportunities, and teamwork, supporting technicians and delivering a great customer experience.