Customer Service & Dispatch Coordinator

Papalia; Boxborough (MA); Presencial; USD 34 000 - 41 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive hourly pay

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Flexible shifts

Ongoing training and career advance­-м

Supportive and energetic team culture

Resumo da oferta

Papalia Home Services in Boxborough, MA is seeking a Customer Service Representative who thrives on connection, problem-solving, and making every interaction count.

This in-person role supports our plumbing, heating, cooling, and electrical solutions, handles high-volume calls, schedules appointments, and dispatches technicians while maintaining accurate records and delivering exceptional customer care.

Join a supportive, energetic team with ongoing training and career advancement opportunities.

Qualificações

• 3+ years of customer service experience.
• Dispatching experience a huge plus.
• Experience with high-volume inbound and outbound calls.

Responsabilidades

• Answer incoming calls with professionalism and warmth.
• Schedule service appointments and dispatch technicians.
• Resolve customer inquiries and ensure satisfaction.
• Maintain accurate records in our system.
• Collaborate with team members to ensure smooth operations.
• Follow up with customers to build lasting relationships.

Conhecimentos

Customer service

Dispatching

High-volume calls

Communication

Multitasking

Positive attitude

Basic computer skills

Descrição da oferta de emprego

Papalia Home Services in Boxborough, MA is seeking a Customer Service Representative who thrives on connection, problem-solving, and making every interaction count.

This in-person role supports our plumbing, heating, cooling, and electrical solutions, handles high-volume calls, schedules appointments, and dispatches technicians while maintaining accurate records and delivering exceptional customer care.

Join a supportive, energetic team with ongoing training and career advancement opportunities.