Customer Service & Dispatch Coordinator - Plumbing

TEC Group, Inc.; Pleasanton (CA); On-site; USD 34,440 - 46,838; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A leading company in residential services seeks a dependable Customer Service / Dispatch Coordinator to support a busy plumbing team in Pleasanton, California. The ideal candidate will have 2+ years of experience in customer service, strong communication and multitasking skills, and the ability to thrive in a fast-paced environment. Key responsibilities include scheduling appointments, dispatching technicians, and ensuring positive customer experiences. Benefits include medical insurance, vision insurance, and a 401(k).

Qualifications

• 2+ years of customer service or dispatch experience, preferably in residential services.
• Excellent communication, organization, and multitasking skills.
• Strong computer proficiency; comfortable using scheduling and CRM systems.
• Positive, team-oriented mindset focused on customer satisfaction.
• Ability to stay calm and professional in a fast-paced environment.

Responsibilities

• Answer inbound calls, schedule appointments, and dispatch technicians.
• Communicate with homeowners to confirm appointments and ensure a positive experience.
• Coordinate with field technicians and the warehouse.
• Manage the service calendar and daily job board.
• Enter accurate notes and updates in the service system.

Skills

Customer service experience

Communication skills

Organization skills

Multitasking skills

Computer proficiency

Tools

Scheduling systems

CRM systems

Job description

A leading company in residential services seeks a dependable Customer Service / Dispatch Coordinator to support a busy plumbing team in Pleasanton, California. The ideal candidate will have 2+ years of experience in customer service, strong communication and multitasking skills, and the ability to thrive in a fast-paced environment. Key responsibilities include scheduling appointments, dispatching technicians, and ensuring positive customer experiences. Benefits include medical insurance, vision insurance, and a 401(k).