Plumbing Customer Care & Dispatch Specialist

Tri-County Pumps; Maryland; Hybrid; USD 37,000 - 42,000; Full time

Job summary

Tri-County Pumps is seeking a Customer Service Representative to be the first point of contact for customers. You will answer inbound calls, determine purpose of calls, and provide resolutions or escalate to the appropriate department. You’ll also assist as an office administrator with daily tasks.

Daily responsibilities include scheduling and dispatching service calls, handling high call volumes, and maintaining a positive, organized, and fast-paced work environment. Training provided.

Qualifications

• 2-5 years of customer service experience, preferably at a plumbing company or related industry.
• Experience with logistics and routing calls.
• Extremely organized and thorough.
• Able to work in a fast-paced environment with a positive attitude.
• Excellent communication skills.
• Good time management.
• Self-motivated and task oriented.
• Able to acquire new responsibilities and adapt to change.

Responsibilities

• Schedule and dispatch service calls.
• Handle a high volume of calls while ensuring each customer is properly taken care of.
• Determine the nature of a call and provide a timely resolution.
• Escalate specific calls to the proper department.
• Assist with miscellaneous office tasks and responsibilities.
• You will receive training to prepare you to be successful in this role.

Skills

Customer service

Communication skills

Organization

Time management

Adaptability

Problem solving

Multitasking

Basic math

Job description

Build the team that builds Tri-County Pumps

Tri-County Pumps has been providing customers unbeatable plumbing, water treatment, well pump, and septic service for more than 30 years. Family owned and operated since 1991, we are devoted to providing every customer throughout select Maryland, Virginia, and West Virginia counties the best customer care.

General Purpose of the Position

The Customer Service Representative is the first point of contact for our customers. This person is responsible for answering inbound calls, determining the purpose of the call, and providing the customer with a resolution or escalating to a specific department for resolution. This person will also work as an office administrator to help execute daily tasks.

Responsibilities:

• Schedule and dispatch service calls
• Handle a high volume of calls while ensuring each customer is properly taken care of
• Determine the nature of a call and provide a timely resolution
• Escalate specific calls to the proper department
• Assist with miscellaneous office tasks and responsibilities
• You will receive training to prepare you to be successful in this role.

Qualifications:

• 2-5 Years of customer service experience. Experience at a plumbing company or related industry is a must.
• Experience with logistics and routing calls.
• This person must be extremely organized and thorough
• Able to work in a fast-paced environment while maintaining a positive attitude
• Excellent communication skills are a must
• Must be good at time management
• Self-motivated and task oriented
• Able to acquire new responsibilities and easily adapt to change of process

Physical Demands:

This job operates in an indoor, office, and outdoor environment with climate changes. There may be hazardous conditions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position routinely requires hearing and speaking to exchange information.
• This position requires basic math skills to calculate formulas, commissions, discounts, etc.
• This position requires dexterity of hands to perform the tasks required of the position.
• This position requires sight in order to be aware of hazards and dangers found in the nature of the work.
• This individual must regularly stand, walk, and sit for extended periods of time.
• This position regularly requires ability to climb, stoop, kneel, reach, push, pull, grasp, and perform repetitive motions.
• This position requires ability to climb stairs.
• Must be able to lift up to 50 pounds.

Travel Requirements: Daily travel to conduct work.

Pay: $18.00/Hour

Job Type: Full-time

Disclaimer:

This job description is not a contract — management reserves the right to change its contents at any time. Tri-County Pumps complies with the guidelines set forth in the Americans with Disabilities Act of 1990 and as amended and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status or family responsibility, genetic information, national origin, age, veteran status, mental or physical disability or any other characteristic protected by law. Tri-County Pumps is an Equal Opportunity Employer.

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