Plumbing Customer Care & Scheduling Specialist

Patrick David Plumbing Llc; Bethel Park (Allegheny County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Dental insurance

Vision insurance

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job summary

Patrick David Plumbing Llc in Bethel Park, PA is seeking a Customer Service Representative to join our team. You will communicate with customers to identify their needs, process requests, elevate complaints, and provide solutions that ensure they have a great service experience with our company.

The role requires friendly, computer savvy individuals who can remain calm under pressure and represent us professionally on every call.

Qualifications

• Excellent phone and verbal communication skills.
• Ability to stay organized under pressure.
• Comfortable using customer management software and basic computers.

Responsibilities

• Answer incoming phone calls, emails, and online inquiries.
• Greet customers professionally and determine what plumbing service they need.
• Gather customer information, service address, contact details, and problem description.
• Explain service options, policies, pricing, and appointment expectations.
• Handle questions, concerns, and complaints; follow up after service.

Skills

Customer service skills

Communication

Active listening

Computer skills

Time management

Education

High school diploma/GED

Tools

CRM software

Microsoft Office

Job description

Patrick David Plumbing Llc in Bethel Park, PA is seeking a Customer Service Representative to join our team. You will communicate with customers to identify their needs, process requests, elevate complaints, and provide solutions that ensure they have a great service experience with our company.

The role requires friendly, computer savvy individuals who can remain calm under pressure and represent us professionally on every call.