Plumbing Dispatch & Call Taker

Benjamin Franklin Plumbing of Bethlehem, PA; Bethlehem (Northampton County); On-site; USD 27,552 - 35,817; Full time

Benefits offered by this job

Competitive hourly pay

401(k)

Career growth opportunities

Job summary

A prominent plumbing service company is seeking a Dispatcher/Call Taker to manage customer calls and schedule appointments. The ideal candidate will handle communication between customers and field technicians, ensuring efficient service delivery. Strong organizational and communication skills are essential, along with a customer-focused attitude. This full-time role offers competitive pay and opportunities for career growth within the organization.

Qualifications

• Previous experience in the plumbing or home service industry is strongly preferred.
• Strong organizational and communication skills are required.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Answer incoming calls with professionalism and care.
• Schedule service appointments accurately.
• Dispatch technicians based on location and availability.
• Maintain real-time communication with field staff.

Skills

Organizational skills

Communication skills

Multi-tasking

Customer service focus

Tools

ServiceTitan

Job description

A prominent plumbing service company is seeking a Dispatcher/Call Taker to manage customer calls and schedule appointments. The ideal candidate will handle communication between customers and field technicians, ensuring efficient service delivery. Strong organizational and communication skills are essential, along with a customer-focused attitude. This full-time role offers competitive pay and opportunities for career growth within the organization.