Plumbing & HVAC Service Department Manager: Growth & Profit

Colonial Plumbing, Heating & Air; Colonial Heights (VA); On-site; USD 100,000 - 125,000; Full time

Job summary

Colonial Plumbing Heating Air in Colonial Heights, VA is hiring a full-time Service Department Manager to oversee the day-to-day functions of our plumbing and HVAC service department. This role focuses on profitability, warranty claims, budgeting, and delivering excellent customer service while leading a team on-site.

You will coordinate training, scheduling, and reporting to ensure efficient operations and high client satisfaction in a busy service environment.

Qualifications

• 5+ years of progressive responsibility in a Service Department.
• Post-high school education or comparable experience.
• Proficient in Microsoft Office.
• Experience with at least one dispatch system.

Responsibilities

• Oversee day-to-day functions of the service department.
• Handle warranty claims, budgeting, growth and profitability.
• Lead and coach field personnel; ensure high customer service standards.
• Monitor scheduling, time reports and invoicing accuracy.

Skills

5+ years experience in service dept

Microsoft Office

customer service

leadership

Education

Some college or technical education or comparable experience

Tools

Dispatch system

Job description

Colonial Plumbing Heating Air in Colonial Heights, VA is hiring a full-time Service Department Manager to oversee the day-to-day functions of our plumbing and HVAC service department. This role focuses on profitability, warranty claims, budgeting, and delivering excellent customer service while leading a team on-site.

You will coordinate training, scheduling, and reporting to ensure efficient operations and high client satisfaction in a busy service environment.