Senior Service Manager - HVAC & Plumbing Operations

Haddad Plumbing & Heating Inc.; Newark (NJ); On-site; USD 85,000 - 120,000; Full time

Job summary

Haddad Plumbing and Heating Inc. is seeking a Service Manager to oversee day-to-day sales, budget, operations, and customer service for the technician team. The role emphasizes achieving profitability, efficient issue resolution, accurate invoicing, and proactive inventory management.

The ideal candidate will have extensive HVAC/Plumbing industry experience, 3+ years in management, and strong communication skills. A valid driver's license with a clean record is required.

Qualifications

• Bachelor’s degree or high school diploma with 10+ years of experience.
• 5+ years of experience in the HVAC/Plumbing industry.
• 3+ years of management experience.
• Proficiency in Microsoft Office.
• Strong verbal and written communication skills.
• Valid driver's license with a clean driving record (must provide current abstract).

Responsibilities

• Achieve service department sales and profitability goals.
• Respond to operational, employee, and customer issues promptly and efficiently.
• Review and process all invoices accurately and timely.
• Develop and manage service inventory policies, levels, and pricing to meet company goals for vehicles and warehouses.
• Manage seasonal fluctuations by promoting and scheduling routine maintenance.
• Propose, maintain, and administer the service technician commission plan.
• Conduct periodic ride-alongs to ensure adherence to procedures and techniques and maximize customer service.
• Lead and coach team members, providing necessary training, knowledge, and information for peak performance, continuous improvement, and a positive work environment aligned with company objectives
• Coordinate tactical and technical training for technician and employee development.
• Adjust manpower allocation daily based on customer demand and the approved schedule.
• Address customer complaints and satisfaction issues promptly.
• Inspect trucks and enforce dress code compliance.
• Visit job sites to gather information for proposal preparation according to company guidelines.
• Perform other duties as assigned by upper management.

Skills

Verbal and written communication

Leadership/management experience

Attention to detail

Education

Bachelor's degree or high school diploma with 10+ years of experience

Tools

Microsoft Office

Job description

Haddad Plumbing and Heating Inc. is seeking a Service Manager to oversee day-to-day sales, budget, operations, and customer service for the technician team. The role emphasizes achieving profitability, efficient issue resolution, accurate invoicing, and proactive inventory management.

The ideal candidate will have extensive HVAC/Plumbing industry experience, 3+ years in management, and strong communication skills. A valid driver's license with a clean record is required.