Plumbing / HVAC Service Department Manager

Colonial Plumbing, Heating & Air; Colonial Heights (VA); Sur place; USD 100 000 - 125 000; Plein temps

Résumé du poste

Colonial Plumbing Heating Air in Colonial Heights, VA is hiring a full-time Service Department Manager to oversee the day-to-day functions of our plumbing and HVAC service department. This role focuses on profitability, warranty claims, budgeting, and delivering excellent customer service while leading a team on-site.

You will coordinate training, scheduling, and reporting to ensure efficient operations and high client satisfaction in a busy service environment.

Qualifications

• 5+ years of progressive responsibility in a Service Department.
• Post-high school education or comparable experience.
• Proficient in Microsoft Office.
• Experience with at least one dispatch system.

Responsabilités

• Oversee day-to-day functions of the service department.
• Handle warranty claims, budgeting, growth and profitability.
• Lead and coach field personnel; ensure high customer service standards.
• Monitor scheduling, time reports and invoicing accuracy.

Connaissances

5+ years experience in service dept

Microsoft Office

customer service

leadership

Formation

Some college or technical education or comparable experience

Outils

Dispatch system

Description du poste

Colonial Plumbing Heating Air in Colonial Heights, VA is hiring a full-time Service Department Manager to oversee the day-to-day functions of our plumbing and HVAC service department. This management position handles warranty claims, budgeting, growth, and profitability while ensuring we are providing excellent customer service. Our Service Department Manager typically works on-site 50-55 hours per week.

This management position at Colonial can earn up to $100,000-$125,000/year made up of a competitive base salary plus spiffs and bonuses. We also offer awesome benefits and a great work environment where you know that you are valued.

ABOUT COLONIAL PLUMBING HEATING AIR

Colonial Plumbing Heating Air is a full-service plumbing, heating, and cooling company dedicated to handling our customers' home and commercial service needs. From furnace and AC maintenance to whole-home repiping and water heater installation, we focus on providing tailored solutions for each customer's unique circumstances. We are dedicated to providing more than just plumbing, heating, and cooling services. We know our customers by name and have their best interests in mind.

We know our employees are the foundation of our success. This is why we offer competitive compensation and excellent benefits. Here at Colonial Plumbing Heating Air, we truly value our team members so no one is just a number to us.

A DAY IN THE LIFE OF OUR PLUMBING / HVAC SERVICE DEPARTMENT MANAGER

As our Plumbing / HVAC Service Department Manager, you ensure the success and profitability of the service department, as you plan, direct, and control its functions. You build the bridge between our company's and our clients' interests. The trust that you develop with our clients keeps them coming back to us for all of their plumbing and HVAC needs. With diplomacy, you resolve any customer issues that may arise. You also research, compile, and share quarterly customer ratings from internal and external sources.

Riding along on service calls to maintain quality standards, you lead by example and inspire all field personnel to take pride in their work. Always approachable, you lead and coach your team, providing knowledge, skills, training, and information to achieve peak performance and a productive work environment. You also schedule training and education for your department. Communicating regularly with dispatch, you ensure that your department is being scheduled properly by skill level, efficiency, and training. You also report to dispatch project information, estimated time to complete jobs, labor hours, and parts used/needed.

Within company policies, you establish departmental objectives, policies, procedures, and performance standards. As a goal-oriented problem-solver, you are always looking for ways to proactively improve customer satisfaction. You also find ways to improve efficiency and make pricing adjustments as determined by profitability and cost analysis. To help ensure departmental profitability, you develop and monitor the budget, goals, and KPOs. You help develop a marketing strategy to promote the growth of the service department. While you do spend a lot of time out in the field, you are also organized and keep on top of all your administrative duties such as reviewing warranty invoices, work orders, invoices, and time reports for accuracy. You get great satisfaction out of ensuring quality, profitability, and client satisfaction!

QUALIFICATIONS

• 5+ years of progressive responsibility in a Service Department in a related industry
• Some post-high school education from a college or technical education OR comparable experience
• Good computer skills including Microsoft Office
• Experience with at least one dispatch system

Do you have outstanding written and verbal communication skills? Can you provide effective management for our complex service environment? Do you have excellent leadership skills and the ability to enhance team productivity and work standards? Can you motivate technicians to achieve goals? Are you a customer service rockstar? Do you have strong conflict management skills? Are you always looking to learn and improve? If so, you may be perfect for this Plumbing / HVAC Service Department Manager position!

Location: 23834