HVAC Service & Projects Manager - Lead a High-Impact Team

Milltown Plumbing; Chelmsford (MA); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Paid training

Educational reimbursement

Health insurance

Dental insurance

Paid holidays

Boot compensation

Job summary

MillTown Plumbing is seeking an experienced Commercial Service Manager to guide our Commercial Service Technicians and lead the Service Department to deliver consistent, high-quality service. The role focuses on supervision, scheduling, compliance, and customer satisfaction while supporting the company’s 45-year legacy in plumbing and HVAC services.

The ideal candidate will have 5+ years of leadership experience, strong communication skills, and the ability to drive results in a fast-paced

Qualifications

• 5+ years of experience in leading service teams or technical departments.
• Proven ability to manage multiple projects and personnel.
• Strong verbal and written communication skills.

Responsibilities

• Supervise and lead the Commercial Service Team.
• Manage and evaluate Field Technicians.
• Conduct ride-alongs and provide feedback to technicians.
• Ensure repairs and installs meet high quality standards and obtain permits when needed.
• Coordinate workload with Dispatcher to optimize manpower and profitability.
• Ensure proper dispatching of Technicians and assist in-field issues.
• Hold weekly one-on-one meetings with technicians and resolve customer concerns.
• Ensure operations comply with OSHA, safety standards, and company policies.
• Manage departmental budget and meet company goals.
• Oversee billing processes and related clerical duties.
• Price special projects and support continuous improvement.

Skills

Leadership experience

Strategic planning

Communication skills

Decision making

Public speaking

Empathy

Organization

Job description

MillTown Plumbing is seeking an experienced Commercial Service Manager to guide our Commercial Service Technicians and lead the Service Department to deliver consistent, high-quality service. The role focuses on supervision, scheduling, compliance, and customer satisfaction while supporting the company’s 45-year legacy in plumbing and HVAC services.

The ideal candidate will have 5+ years of leadership experience, strong communication skills, and the ability to drive results in a fast-paced