Performance-Driven Plumbing & HVAC Service Leader

1-800-Plumber + Air of Woodbridge; Woodbridge (VA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Performance bonus

Free uniforms

Paid time off

Company vehicle

Job summary

1-800-Plumber + Air of Woodbridge in Woodbridge, VA is seeking an experienced Home Service Manager to lead our Plumbing & HVAC service operations. This hands-on leadership role requires guiding technicians, coordinating daily work, and driving profitable growth in the service department.

You will monitor performance, review estimates, and coach staff to improve sales and customer service while ensuring top‑quality workmanship.

Qualifications

• 3+ years of Plumbing, HVAC, or Home Service management experience.
• Strong knowledge of residential service operations.
• Experience managing technicians and field employees.
• Strong sales and customer-service skills.
• Organized and able to work in a fast-paced environment.
• Valid driver's license.
• Experience with ServiceTitan.

Responsibilities

• Manage daily Plumbing & HVAC service operations
• Lead, train, and hold technicians accountable
• Dispatch and coordinate crews to maximize productivity
• Review estimates, jobs, callbacks, and customer concerns
• Help technicians improve sales and customer service
• Monitor revenue, labor, material costs, and profitability
• Recruit and develop Plumbing & HVAC technicians
• Ensure jobs are completed correctly and customers receive excellent service
• Work with ownership to grow the business and achieve monthly goals

Skills

Leadership

Customer service

Sales

Organizational skills

Communication skills

Valid driver's license

Tools

ServiceTitan

Job description

1-800-Plumber + Air of Woodbridge in Woodbridge, VA is seeking an experienced Home Service Manager to lead our Plumbing & HVAC service operations. This hands-on leadership role requires guiding technicians, coordinating daily work, and driving profitable growth in the service department.

You will monitor performance, review estimates, and coach staff to improve sales and customer service while ensuring top‑quality workmanship.