HVAC Service Manager — Lead Tech Team, Growth & Benefits

Strongbuilt-Plumbing-; Albuquerque (NM); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Weekly pay with incentives and bonuses

401(k) retirement with company match

Paid time off (holiday/vacation)

Company events & parties

Health benefits: medical, dental, and

Job summary

STRONGBUILT PLUMBING & AIR (NM) is seeking an HVAC Service Manager to lead the service department, coach technicians, and ensure safe, efficient, high-quality work. The role offers long-term stability and opportunities for growth within a veteran-owned company.

Responsibilities include scheduling, regulatory compliance, KPI tracking, and collaboration with dispatch and customer service to optimize workflow.

Qualifications

• High school diploma or equivalent required.
• Associate's or Bachelor's degree in Business, Management, or related field preferred.
• 5+ years HVAC service experience, with 2+ years in leadership.
• EPA Section 608 certification preferred; NATE certification preferred.
• Valid driver's license with clean driving record.
• Strong leadership, communication, and customer service skills.
• Proficiency with ServiceTitan or similar field management software preferred.

Responsibilities

• Lead, coach, and mentor HVAC service technicians.
• Oversee daily scheduling, routing, and job assignments.
• Ensure compliance with EPA, OSHA, and local HVAC regulations.
• Collaborate with dispatch and customer service to optimize schedules and job flow.
• Handle escalated customer issues and review estimates, invoices, and technician recommendations for accuracy.
• Track departmental KPIs and monitor job costing, labor utilization, and profitability.
• Prepare reports, forecasts, and recommendations for leadership review.

Skills

HVAC knowledge

Leadership

Communication

Customer service

Problem-solving

Education

High school diploma or equivalent

Associate's or Bachelor's degree in Business/Management

Tools

ServiceTitan

Job description

STRONGBUILT PLUMBING & AIR (NM) is seeking an HVAC Service Manager to lead the service department, coach technicians, and ensure safe, efficient, high-quality work. The role offers long-term stability and opportunities for growth within a veteran-owned company.

Responsibilities include scheduling, regulatory compliance, KPI tracking, and collaboration with dispatch and customer service to optimize workflow.