Plumbing Dispatch Pro - Fast-Paced Service Coordination

Service Champions; California (MO); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Training and development

Company culture

Job summary

Service Champions in Brea, CA is seeking an experienced Dispatcher for the Plumbing department to coordinate service calls and act as the central hub between customers, field technicians, and operations.

This in-office role requires multitasking, excellent communication, and the ability to adjust schedules in real time, with a schedule Monday–Friday plus some Saturdays and overtime. Benefits include health insurance, 401(k), vacation, and growth opportunities.

Qualifications

• 2+ years of dispatching experience.
• Excellent verbal and written communication skills.
• HVAC or Plumbing Dispatch industry experience is preferred.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in basic computer applications and call center software; Service Titan experience is a plus.

Responsibilities

• Coordinating Service Requests: Efficiently schedule and dispatch service calls to field technicians.
• Communication Point: Act as the main point of contact for field teams, customers, and management.
• Problem-solving: Address customer inquiries and resolve issues promptly to ensure customer satisfaction.
• Monitor and Adjust Schedules: Monitor schedules closely and make real-time adjustments to optimize operations.
• Record-Keeping: Maintain accurate records of service requests, schedules, and any incidents.
• Emergency Response: Coordinate emergency response efforts when necessary.
• Resource Allocation: Ensure efficient allocation of resources to meet operational demands.
• Collaboration: Work closely with other departments to streamline processes and improve service delivery.

Skills

Dispatching

Verbal communication

Written communication

Multitasking

Call center software

Tools

Service Titan

Job description

Service Champions in Brea, CA is seeking an experienced Dispatcher for the Plumbing department to coordinate service calls and act as the central hub between customers, field technicians, and operations.

This in-office role requires multitasking, excellent communication, and the ability to adjust schedules in real time, with a schedule Monday–Friday plus some Saturdays and overtime. Benefits include health insurance, 401(k), vacation, and growth opportunities.