Plumbing Dispatch Coordinator – Fast-Paced Service Hub

Bee's Plumbing and Heating; Seattle (WA); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Training & development

Team-oriented culture

Job summary

Bee's Plumbing and Heating is seeking a Dispatcher for the Plumbing department to coordinate service requests and dispatch field technicians. You will serve as the central communication hub between customers, technicians, and the operations team to ensure timely service.

The role requires 2+ years of dispatching experience, call center experience preferred, excellent verbal and written communication, and strong multitasking abilities in a fast-paced environment.

Qualifications

• 2+ years of dispatching experience.
• Call center experience is highly preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in basic computer applications and call center software; Service Titan experience is a plus.

Responsibilities

• Coordinating Service Requests: Efficiently schedule and dispatch service calls to field technicians.
• Communication Point: Act as the main point of contact for field teams, customers, and management.
• Problem-solving: Address customer inquiries and resolve issues promptly to ensure customer satisfaction.
• Monitor and Adjust Schedules: Monitor schedules closely and make real-time adjustments to optimize operations.
• Record-Keeping: Maintain accurate records of service requests, schedules, and any incidents, via Service Titan.
• Emergency Response: Coordinate emergency response efforts when necessary.
• Resource Allocation: Ensure efficient allocation of resources to meet operational demands.
• Collaboration: Work closely with other departments to streamline processes and improve service delivery.

Skills

Dispatching experience

Call center experience

Verbal and written communication

Problem-solving

Multitasking

Tools

Service Titan

Call center software

Job description

Bee's Plumbing and Heating is seeking a Dispatcher for the Plumbing department to coordinate service requests and dispatch field technicians. You will serve as the central communication hub between customers, technicians, and the operations team to ensure timely service.

The role requires 2+ years of dispatching experience, call center experience preferred, excellent verbal and written communication, and strong multitasking abilities in a fast-paced environment.