Service Dispatcher: Seamless Scheduling & Customer Care

Field Plumbing & Heating, Inc.; Lawrence (MI); On-site; USD 57,308,000 - 74,501,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Full-time

Job summary

Field Plumbing & Heating is seeking a Service Dispatcher to keep technicians organized and ensure customers feel informed and cared for. You’ll be the connection between customers, the office, and our field team, scheduling calls and updating customers in a fast-paced environment.

The role requires 2+ years in customer service, strong scheduling and communication skills, and proficiency with scheduling software. Background check and drug screening apply after a conditional offer.

Qualifications

• Minimum 2 years of customer service experience.
• Experience handling a high volume of calls on a multi-line phone system.
• Strong organization, communication, and problem-solving skills.
• Proficiency using computers and scheduling software.
• Ability to prioritize quickly and stay detail-oriented during a busy day.

Responsibilities

• Schedule service calls based on technician availability, location, and skills.
• Adjust routes and appointments as urgent calls or changes arise.
• Keep customers updated on appointment times and technician arrivals.
• Communicate schedule changes and job details to the field team.
• Answer incoming calls and help customers with questions and service requests.
• Maintain accurate customer information, schedules, and work orders.
• Work with the office and technicians to help each day run smoothly.

Skills

Customer service

Multiline phone handling

Organization

Communication

Scheduling software

Tools

ServiceTitan

Job description

Field Plumbing & Heating is seeking a Service Dispatcher to keep technicians organized and ensure customers feel informed and cared for. You’ll be the connection between customers, the office, and our field team, scheduling calls and updating customers in a fast-paced environment.

The role requires 2+ years in customer service, strong scheduling and communication skills, and proficiency with scheduling software. Background check and drug screening apply after a conditional offer.