Plumbing Dispatcher - Customer Service Associate

Bryco Plumbing Co.; Los Angeles (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Paid vacation

Major holidays off

Job summary

Bryco Plumbing Co. in Winnetka, CA is seeking a full-time Plumbing Dispatcher - Customer Service Associate to join our team.

You will handle inbound calls, enter customer and job data, and dispatch service calls to technicians while supporting routine office tasks.

Qualifications

• Ability to answer phone calls professionally and helpfully.
• Strong data entry skills and computer proficiency.
• Ability to dispatch service calls to technicians clearly and efficiently.
• Ability to manage paper filing and routine office tasks.
• Positive attitude and excellent communication skills.

Responsibilities

• Answer incoming calls and provide courteous customer assistance.
• Enter customer and job information into the computer system accurately.
• Dispatch service calls to technicians promptly and clearly.
• Handle paper filing and other routine office duties as needed.

Skills

Phone etiquette

Data entry

Dispatching

Filing

Communication

Job description

Bryco Plumbing, located in Winnetka, CA, is seeking a full-time Plumbing Dispatcher - Customer Service Associate to join our team. This position offers stable employment with competitive pay ranging from $18 to $22 per hour.

Aside from earning great pay, you can also enjoy the following benefits:

• Medical insurance
• Paid vacation
• Major holidays off

WHAT'S YOUR DAY LIKE?

This is a full-time position, Monday through Friday, at our office in Winnetka, CA. The consistent weekday schedule provides reliability and structure for your workweek.

As a Plumbing Dispatcher - Customer Service Associate, you will spend your day answering incoming phone calls from customers, providing them with helpful and courteous assistance. You will be responsible for entering customer and job information into our computer system with accuracy. Dispatching service calls to our technicians promptly and efficiently will be a core part of your role. In addition, you will handle paper filing and perform other routine office duties as needed to support the smooth operation of the business.

WHO ARE WE?

For over 27 years, our family-owned business has provided smart plumbing solutions to Los Angeles and the San Fernando Valley, establishing ourselves as one of the area's most experienced and dependable service providers. We recognize that our continued growth and reputation for excellence are built on the dedication and professionalism of our team. That's why we are committed to fostering a supportive and respectful workplace, where integrity, honesty, and good character are not just encouraged but expected. We invest in our employees through ongoing training and professional development, and we reward their hard work with competitive pay, distinctive benefits, and a positive, engaging work environment. At our company, you'll find not only a place to build your career, but a team that genuinely values your contributions and supports your success.

WHAT'S NEEDED FROM A PLUMBING DISPATCHER - CUSTOMER SERVICE ASSOCIATE?

• Ability to answer phone calls professionally and helpfully
• Strong data entry skills and computer proficiency
• Ability to dispatch service calls to technicians clearly and efficiently
• Ability to manage paper filing and routine office tasks
• Positive attitude and excellent communication skills

At least two years of customer service representative experience is a plus, but you can also be trained.