Dispatcher, Plumbing & Home Services

Bee's Plumbing and Heating; Renton (WA); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Training and development

Team-oriented culture

Job summary

Bee's Plumbing and Heating is seeking a dispatcher for the Plumbing department who thrives in fast-paced environments and acts as the central communication hub among customers, field technicians, and operations teams. You'll coordinate service requests, monitor schedules in real time, document records in Service Titan, and respond to emergencies while maintaining a customer-centric approach.

This role requires 2+ years of dispatching experience, excellent communication, and the ability to juggle

Qualifications

• 2+ years of dispatching experience required.
• Call center experience is highly preferred.
• HVAC, Plumbing, Electrical or other service-based industry experience is a plus.
• Excellent verbal and written communication skills.

Responsibilities

• Coordinate service requests and dispatch to field technicians.
• Act as the main point of contact for field teams, customers, and management.
• Address customer inquiries and resolve issues promptly to ensure satisfaction.

Skills

Dispatching experience

Call center experience

Customer service mindset

Tools

Service Titan

Job description

Bee's Plumbing and Heating is seeking a dispatcher for the Plumbing department who thrives in fast-paced environments and acts as the central communication hub among customers, field technicians, and operations teams. You'll coordinate service requests, monitor schedules in real time, document records in Service Titan, and respond to emergencies while maintaining a customer-centric approach.

This role requires 2+ years of dispatching experience, excellent communication, and the ability to juggle