Dispatcher — Master Scheduler & Customer Experience Pro

Sila Services; Manassas (VA); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k Match

Paid Vacation

Training

Team Events

Capitals Tickets

Concert Tickets

Job summary

My Plumber Plus is seeking a driven Dispatcher to coordinate and dispatch technicians for service calls while delivering outstanding customer service. You’ll balance emergency priorities, optimize schedules, and maintain accurate records in a fast-paced home-services environment.

Join a growing team with strong employee retention, training opportunities, and benefits. The role offers steady hours, teamwork, and a focus on professional development within a trusted brand.

Qualifications

• Previous customer service or dispatching experience required.
• Strong communication and problem-solving skills.
• Highly organized with attention to detail and ability to multitask in a fast-paced environment.
• Ability to remain calm under pressure and resolve conflicts efficiently.
• Experience with ServiceTitan or similar dispatch software preferred.

Responsibilities

• Coordinate and dispatch technicians to service calls efficiently.
• Prioritize emergency and high-priority customer calls.
• Optimize technician schedules to maximize productivity and customer satisfaction.
• Communicate updates between customers and field technicians throughout the day.
• Manage schedule changes, cancellations, and rescheduling requests.
• Maintain accurate customer information and service records.
• Utilize ServiceTitan software to manage dispatch operations.
• Deliver professional, friendly customer service on every interaction.
• Support a positive, team-oriented work environment.

Skills

Customer service

Dispatching experience

Attention to detail

Multitasking

Calm under pressure

Conflict resolution

Communication skills

ServiceTitan experience

Tools

ServiceTitan

Job description

My Plumber Plus is seeking a driven Dispatcher to coordinate and dispatch technicians for service calls while delivering outstanding customer service. You’ll balance emergency priorities, optimize schedules, and maintain accurate records in a fast-paced home-services environment.

Join a growing team with strong employee retention, training opportunities, and benefits. The role offers steady hours, teamwork, and a focus on professional development within a trusted brand.