Plumbing Dispatch Coordinator - Fast-Paced, Impactful

Bee's Plumbing and Heating; Seattle (WA); On-site; USD 30,307 - 37,195; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Training and development

Supportive work environment

Job summary

A leading plumbing service provider in Seattle is seeking an experienced Dispatcher to manage service requests and act as a communication hub between customers and technicians. You should have at least 2 years of dispatching experience, strong problem-solving skills, and the ability to multitask in a dynamic environment. The position offers competitive pay and comprehensive benefits including health insurance, retirement plans, and opportunities for professional growth.

Qualifications

• 2+ years of dispatching experience. Call center experience is highly preferred.
• HVAC, Plumbing, Electrical, or other service-based industry experience is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in basic computer applications and call center software.

Responsibilities

• Efficiently schedule and dispatch service calls to field technicians.
• Act as the main point of contact for field teams and customers.
• Address customer inquiries and resolve issues promptly.
• Monitor schedules closely and make real-time adjustments.
• Maintain accurate records of service requests and schedules.
• Coordinate emergency response efforts when necessary.
• Ensure efficient allocation of resources to meet operational demands.
• Work closely with other departments to improve service delivery.

Skills

Communication skills

Problem-solving abilities

Multitasking

Tools

Service Titan

Job description

A leading plumbing service provider in Seattle is seeking an experienced Dispatcher to manage service requests and act as a communication hub between customers and technicians. You should have at least 2 years of dispatching experience, strong problem-solving skills, and the ability to multitask in a dynamic environment. The position offers competitive pay and comprehensive benefits including health insurance, retirement plans, and opportunities for professional growth.