Plumbing Dispatch Specialist — Keep Techs On Schedule

Rite Corporation; New York (NY); On-site; USD 34,000 - 41,000; Full time

Job summary

Express Plumbing in Bronx, NY is seeking a Service Coordinator/Dispatcher to keep field operations running smoothly. You’ll coordinate technicians, manage schedules, and communicate with customers to ensure timely service.

The role uses dispatch platforms like Service Fusion and Dispatch Me, with QuickBooks Online and Microsoft Office as helpful tools. This full-time, on-site position offers a dynamic, team-driven environment and room to impact daily operations.

Qualifications

• Experience using service dispatch platforms like Service Fusion, Dispatch Me, or similar tools.
• A background in plumbing, HVAC, electrical, or similar service and construction environments.
• Strong communication and phone etiquette, especially in high-pressure moments.
• Comfort juggling multiple tasks, systems, and deadlines without letting anything slip through the cracks.
• Excellent data entry, scheduling, and organizational skills.
• Familiarity with QuickBooksOnline (QBO) and Microsoft Office is a bonus.
• Ability to think critically, problem-solve, and prioritize quickly.
• Commitment to being punctual, dependable, and a strong team player.

Responsibilities

• Manage technician scheduling and job assignments to ensure optimal efficiency.
• Handle customer communications via phone and email with professionalism and clarity.
• Operate dispatch software (Service Fusion, Dispatch Me, Logistix) to manage workflow and job tracking.
• Input job data accurately into internal systems; track progress and update stakeholders as needed.
• Support job closures with proper documentation and ensure quality control for every dispatched call.
• Assist in preparing estimates and customer quotes in coordination with technicians and office staff.
• Communicate regularly with technicians to ensure updates, directions, and job requirements are clear and on time.
• Be a calm, organized presence in a busy office—especially when the phones are ringing and the schedule’s tight.

Skills

Dispatch platforms

Field service background

Communication skills

Multitasking

Data entry

Office software

Critical thinking

Team player

Tools

Service Fusion

Dispatch Me

Logistix

Job description

Express Plumbing in Bronx, NY is seeking a Service Coordinator/Dispatcher to keep field operations running smoothly. You’ll coordinate technicians, manage schedules, and communicate with customers to ensure timely service.

The role uses dispatch platforms like Service Fusion and Dispatch Me, with QuickBooks Online and Microsoft Office as helpful tools. This full-time, on-site position offers a dynamic, team-driven environment and room to impact daily operations.