Plastic Surgery Patient Care Navigator

Concord Hospital Health System; Concord (NH); On-site; USD 25,000 - 33,000; Full time

Job summary

Concord Hospital Health System is seeking a Patient Care Coordinator to support patient registration, referral coordination, and phone management. This role serves as the primary access point for patients and families, ensuring timely, efficient, and compassionate customer service.

The PCC will assist with intake, maintain medical records, coordinate information, and respond to inquiries. A high school diploma and strong customer service background are required, with familiarity in medical

Qualifications

• High School degree or GED required; annual registration competency exam. Customer service skills preferred.
• Proven customer service experience.
• Knowledge of medical office operations including scheduling, registration, EMR, patient flow, billing, referrals, authorizations, payer guidelines, and compliance.

Responsibilities

• Greets and assists patients, secures signatures for required documents, and follows CHMG policies.
• Verifies insurance and demographics; makes collection attempts and educates on resources.
• Facilitates care between primary, specialty, and ancillary services.

Skills

Customer service

Scheduling

Communication

Medical terminology (familiar)

Phone management

Data entry

Education

High School diploma or GED

Tools

Electronic Medical Records (EMR)

Job description

Concord Hospital Health System is seeking a Patient Care Coordinator to support patient registration, referral coordination, and phone management. This role serves as the primary access point for patients and families, ensuring timely, efficient, and compassionate customer service.

The PCC will assist with intake, maintain medical records, coordinate information, and respond to inquiries. A high school diploma and strong customer service background are required, with familiarity in medical