Gastroenterology Patient Care Navigator

Concord Hospital; Concord (NH); On-site; USD 32,000 - 45,000; Full time

Job summary

Concord Hospital is seeking a Patient Care Coordinator to support patient registration, referral coordination, and phone management. The role serves as the primary access point for patients and families, ensuring timely, efficient, and compassionate service.

The position requires a high school diploma or GED and demonstrated customer service ability. Experience in medical office operations is helpful for success in this role.

Qualifications

• High School degree or GED required; annual registration competency exam may be required.
• Demonstrated customer service ability to interact with the public, staff and patients preferred.

Responsibilities

• Greets and arrives patients; secures signatures for all required documentation.
• Obtains and verifies insurance and demographic information.
• Schedules, confirms or reschedules patient appointments.
• Processes and routes all incoming calls or requests and responds to departmental and practice inquiries.
• Welcomes and coordinates intake of patient information for new and existing patients, and creates and maintains medical records.
• Promotes Patient Connect enrollment.
• Supports a culture of patient centered care and coordinates between primary, specialty, and ancillary services.

Skills

Customer service

Interpersonal communication

Attention to detail

Education

High School diploma / GED

Job description

Concord Hospital is seeking a Patient Care Coordinator to support patient registration, referral coordination, and phone management. The role serves as the primary access point for patients and families, ensuring timely, efficient, and compassionate service.

The position requires a high school diploma or GED and demonstrated customer service ability. Experience in medical office operations is helpful for success in this role.