Compassionate Patient Care & Scheduling Coordinator

Concord Hospital Health System; Concord (NH); On-site; USD 21,000 - 26,000; Full time

Job summary

Concord Hospital Health System is seeking a diligent Patient Care Coordinator to support patient registration, referral coordination, and front-desk operations. This role serves as the primary access point for patients and families, ensuring timely, efficient, and compassionate service.

Responsibilities include verifying insurance, coordinating with primary, specialty, and ancillary care teams, and maintaining accurate medical records.

Qualifications

• High School diploma or GED required; must pass annual registration competency exam.
• Proven customer service experience preferred.

Responsibilities

• Greets and signs in patients and secures signatures for required documentation.
• Verifies insurance and demographic information; Educates on resources; reconciles lists/reports.
• Facilitates patient care between primary, specialty, and ancillary services.
• Manages intake of patient information and maintains medical records.
• Processes and routes incoming calls and inquiries.
• Schedules, confirms or reschedules patient appointments; promotes enrollment in Patient Connect.
• Distributes mail, faxes and electronic documents; educates patients on form completion.
• Supports a patient-centered medical home culture.
• Works independently and on special projects; coordinates multiple tasks.

Skills

Customer service

Scheduling

Communication

Medical terminology familiarity

Education

High School Diploma / GED

Tools

Electronic Medical Records (EMR)

Job description

Concord Hospital Health System is seeking a diligent Patient Care Coordinator to support patient registration, referral coordination, and front-desk operations. This role serves as the primary access point for patients and families, ensuring timely, efficient, and compassionate service.

Responsibilities include verifying insurance, coordinating with primary, specialty, and ancillary care teams, and maintaining accurate medical records.