Cardiology Patient Care Navigator

Concord Hospital; Concord (NH); On-site; USD 25,000 - 34,000; Full time

Job summary

Concord Hospital is seeking a Patient Care Coordinator to support patient registration, referral coordination, and phone management. The role serves as the primary access point for patients and families, ensuring timely, efficient, and compassionate customer service.

The ideal candidate has a high school diploma and proven customer service experience, with knowledge of medical office operations and EMR systems.

Qualifications

• HS diploma required; customer service experience preferred.
• Knowledge of medical office operations and patient flow.
• Familiarity with EMR, registrations, and referrals helps.

Responsibilities

• Greets patients and verifies demographic and insurance information.
• Schedules and reschedules patient appointments; manages referrals.
• Answers calls, routes requests, and assists with patient intake.
• Maintains and updates medical records; processes patient forms.
• Promotes timely, compassionate customer service in a patient-centered environment.

Skills

Customer service

Registration

Data entry

Referral coordination

Phone management

Medical office ops

Billing support

Education

High School diploma

Tools

EMR systems

Phone systems

Billing software

Job description

Concord Hospital is seeking a Patient Care Coordinator to support patient registration, referral coordination, and phone management. The role serves as the primary access point for patients and families, ensuring timely, efficient, and compassionate customer service.

The ideal candidate has a high school diploma and proven customer service experience, with knowledge of medical office operations and EMR systems.