Patient Care Coordinator & Front Desk Specialist

Concord Hospital; Concord (NH); On-site; USD 36,000 - 52,000; Full time

Job summary

Concord Hospital is seeking a Practice Patient Care Coordinator for Concord Family Medicine to support patient registration, referrals, and phone management. The PCC serves as the primary access point for patients and families, ensuring timely, compassionate service and efficient handling of inquiries and documentation.

The role requires a high school diploma and proven customer service experience. Training covers medical office operations, EMR usage, and coordination with multiple care teams to

Qualifications

• High School degree or GED required; must pass competency exam.
• Demonstrated customer service ability to interact with the public, staff and patients preferred.
• Knowledge of medical office operations including scheduling, registration, EMR, patient flow, billing, coding, referrals, authorizations, payer guidelines, compliance and DNV standards.

Responsibilities

• Greets and checks in patients; secures signatures for required documentation; follows policies.
• Obtains and verifies insurance and demographic information; makes collection attempts and educates on resources.
• Facilitates patient care between primary, specialty and ancillary services.

Skills

Customer service

Communication

Medical terminology

Education

High School diploma or GED

Tools

EMR systems

Job description

Concord Hospital is seeking a Practice Patient Care Coordinator for Concord Family Medicine to support patient registration, referrals, and phone management. The PCC serves as the primary access point for patients and families, ensuring timely, compassionate service and efficient handling of inquiries and documentation.

The role requires a high school diploma and proven customer service experience. Training covers medical office operations, EMR usage, and coordination with multiple care teams to